expertise > services
Customer Experience
Understanding behaviors and uses, visualizing the journey to customer engagement in order to offer them an unforgettable experience, Delta Business's designs for you a customized protocol to empower you to:
Understand the consumers' levers of influence and emotional activation
Define your customers' profiles and understand their motivations, obstacles, and expectations
Script the stages of the customer journey and design each personae
Identify satisfaction attributes, loyalty and attrition levers
Innovation
Because a new offer’s success is never random, it is essential to challenge the innovation process. Delta Business To strengthen your innovation strategy, Delta Business offers services based on dedicated, tailor-made user insights.
Co - create concepts with your consumers and your teams
Develop the best proposition at every stage of the development process
Measure the potential of your concepts, new products, and new services
Evaluate your solution's post - launch performance
Strategy & Market
Framing, calibrating, understanding the characteristics and dynamics of a market and its actors, understanding its challenges, Delta Business assists you with each one of your goals.
Characterize your market’s changes and opportunities
Identify obstacles to its growth
Define the most relevant or the most differentiated growth strategy
Identify the distinctive levers of your brand and that of your competitors
Position your offer and your prices in relation to those of the market protagonists
